Front Office Supervisor
Hospitality never goes out of style!I am Michel, Front Office Manager at the Fashion hotel. To complete our Fashion team, I am looking for a Front Office Supervisor who will coach and motivate 'our' team together with me. During the morning shift you are mainly busy with check outs, answering the phone, and updating the mailbox, etc. In the afternoon, hotel guests arrive, so we we check them in and assist them where needed. In addition, we will work together on our objectives and procedures. The team at the reception consists of 2 supervisors, 2 guest success agents and then the rest of the team.
We are all individuals but we have one thing in common, hospitality is in our DNA! Together with the team, we set the tone in terms of service and quality level. I have heard the most demanding questions before and I always try to think along with the guest, so I help the guests with their luggage when I see that they are having a hard time, when necessary I order a taxi and there are many others of examples. We also work together with House of Hospitality, which focuses on educating students. Training and supervising students is an important task in this position.
Shall we schedule an appointment soon to discuss this position?
What makes you the perfect colleague?
- You don't mind working irregular shifts, so you are a morning / day / evening person. During the quiet times we also ask to work 2 night shifts every few weeks.
- That you are available full-time.
- We require a minimum of 2 years estimate as a receptionist in a hotel and if we can choose, preferably in a special experience hotel.
- Excellent command of the Dutch and English language, both in words and on paper.
- I always make sure that I am representative, you can only make the first impression on a guest once.
- Hospitality, a sense of commerce and resistance are self-evident to you.
What has WestCord Hotels to offer?
- Growth: Working within a growing hotel chain where you can continue to develop yourself and grow within the company. WestCord is actively working on practicing sustainable employability.
- Training: Are you not yet fully comfortable with the position you are willing to fulfil? Or are you willing to acquire new skills and information? Our hospitality trainers are here to teach you all the important aspects of our profession.
- Salary: WestCord values everybody’s efforts.
- Balance: We believe your work and private life should not intertwine. Therefore, we use our own communication platform, with which you are always up to date about developments and news in your team and organization. You can also continue to work on your skills and knowledge by doing to available e-learning modules.
- Good arrangements for relatives and supplementary retirement pension.
- Daily lunch and dinner, great coffee and lots of fruit. A perfect moment to sit and chat with your colleagues.
- 30/30 member: Our goal is to make you ‘part of the family’. That is why we offer your great extras such as €30,- per night including breakfast in all of our hotels and 30% discount on the F&B, the wellness, and other WestCord products.
- Introductory & signing bonus: We promise our guests that they will wish to come back. Do you know somebody who would love to be part of our team? Then you and the colleague you introduced will receive a net bonus of €250,00 deposited into your account.
- Surprise Our OneTeam: WestCord seeks to surprise her guests, but in addition to that, we also want to surprise our colleagues! This doesn’t only make a day at work fun, it also makes it surprising and even more enjoyable.
About WestCord Hotels:
WestCord Hotels is a Dutch family company that has existed for over 50 years. The company has grown from the first hotel, Hotel de Wadden on Vlieland. Nowadays, the chain has 16 hotels, spread all over the Netherlands. Including a few iconic hotels, such as Hotel New York Rotterdam, the ss Rotterdam and Hotel Jakarta Amsterdam. We are only satisfied when we have satisfied guests and everything is focused on that! Committed, sincere, intimate and tough. That is what WestCord Hotels stands for.
Will you become our new colleague? Leave your details below, then we will contact you as soon as possible.